Stay Pro+

Privacy Notice

Stay Pro+ serviced accommodation

Last updated: 21 October 2026

This notice explains how we use personal information when you enquire about, book, or stay in accommodation provided by Stay Pro+. We only use information for clear business purposes, keep it secure, and do not keep it longer than needed.

1. Who is responsible for your information

The data controller is Stay Pro+, trading as Stay Pro Plus. Our contact email is [email protected]. Our business address is Initial Business Centre, Unit 7 Wilsons Business Park, Manchester, England, M40 8WN.

If you book through Airbnb, Booking.com, Vrbo, Houfy or another booking platform, that platform may also decide how it uses your information for its own purposes. Please read its privacy notice as well as this one.

2. Information we may collect

Depending on how you enquire or book, we may collect:

  • Your name and contact details, such as your email address and telephone number.
  • Booking and stay details, such as dates, number of guests, accommodation booked, arrival information and messages about your stay.
  • Payment and transaction information, such as the amount paid, payment status and refund details. Card payments are handled by the relevant booking platform or payment provider; we do not intentionally store full payment card details.
  • Information you choose to give us about a request, complaint, accessibility requirement or an incident during a stay.
  • Website or booking-system technical information, such as device or usage data, where the relevant service collects it.

Please do not send identity documents or sensitive personal information unless we explain why it is needed. Where a booking platform carries out identity verification, that platform’s privacy notice applies to its checks. If we need information directly from you for a specific legal or safety reason, we will explain the purpose and how we will handle it.

3. Why we use information and our legal reasons

We use personal information only where we have a legal reason to do so. Depending on the situation, this may be:

  • To take steps at your request before a booking, manage your reservation, provide check-in information, communicate with you, and handle changes, cancellations or refunds. This is necessary to perform our contract with you or take steps before entering into it.
  • To keep accounting, tax and other business records or meet a legal requirement. This is necessary to comply with our legal obligations.
  • To protect guests, the accommodation and our business; prevent or investigate damage, fraud or misuse; respond to complaints; and establish or defend legal claims. We rely on our legitimate interests where they are not overridden by your rights.
  • To send marketing messages about our own accommodation where you have agreed or where the law allows us to do so. You can opt out at any time using the unsubscribe option or by contacting us.

4. Where information comes from

We usually collect information directly from you when you enquire, book, communicate with us or stay at the accommodation. If you book through a platform or channel manager, we may receive relevant booking and contact information from that service. We may also receive information from a payment provider, or from a person making a booking on your behalf.

5. Who we share information with

We share only the information needed for the relevant task. This may include:

  • Booking platforms and our booking/channel-management systems, including Lodgify and the platform through which you booked.
  • Payment providers, where needed to take or return payment.
  • Cleaners, laundry, maintenance or access providers, such as KeyNest, where they need limited information to prepare the accommodation, arrange access or resolve an issue.
  • Our accountant, insurer, professional advisers, or public authorities where needed for business, legal, safety or insurance purposes.

Some service providers process information on our instructions. Others, including booking platforms, may use it as independent controllers under their own privacy notices. We do not sell guest personal information.

6. Transfers outside the United Kingdom

Some booking or technology providers may store or access information outside the United Kingdom. Before publishing this notice, we will check the providers we use and ensure that any required legal safeguards for international transfers are in place. Their privacy notices may also explain where they process information and the safeguards they use.

7. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected. We retain booking, payment and accounting records for the periods required by tax and accounting rules and for as long as reasonably needed to deal with complaints or legal claims. We delete or securely dispose of information when it is no longer needed. The period can depend on the type of record and the circumstances.

8. Keeping information secure

We use reasonable security measures to protect personal information against loss, misuse, unauthorised access or disclosure. Access to booking information is restricted to the people and service providers who need it for the purposes described above.

9. Your data protection rights

You can ask us to provide a copy of your personal information, correct inaccurate information, or delete or restrict information in certain circumstances. You may also have the right to object to some uses or ask for information to be transferred to you. Where we rely on consent, you can withdraw it at any time. These rights are subject to legal conditions and exceptions.

To make a request, email [email protected]. We may need to check your identity before responding. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

10. Automated decisions

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

11. Changes to this notice

We may update this notice when our services or data practices change. The latest version will be available on our website, with the date of the latest update shown at the top.